Reduce manpower for reservations by 50% by bringing the process online.
80% of our customers make reservations. More than half of them are from online booking as well as emails while the rest through telephone. As we have numerous reservations, we required a reservation tool that allows us to manage conveniently without much technicality and importantly trustable. That is the main reason why we chose TORETA.
The bes part about TORETA is its user interface. It visually shows how tables are occupied by time or by table. So, even at peak hours, we can assign tables to customers very quickly without making customers wait. In that sense, TORETA contributes to increased service and hospitality of our restaurant.
We set reminders for unique information such as customers’ birthdays, vegetarian customers, VIPs, etc. These customer attributes are shown on the reservation list as an icon. Also, you can record customers’ profile information very efficiently, using the Memo function of TORETA.
Furthermore, we can keep a history of No-Show which is a huge headache for most restaurants. For those customers with such records, we can at least set a frequent reminder of their reservation date and time.